Artificial intelligence can offset human frailties, leading to better decisions

Modern life can be full of baffling encounters with artificial intelligence—think misunderstandings with customer service chatbots or algorithmically misplaced hair metal in your Spotify playlist. These AI systems can’t effectively work with people because they have no idea that humans can behave in seemingly irrational ways, says Mustafa Mert Çelikok. He’s a Ph.D. student studying human-AI interaction, with the idea of taking the strengths and weaknesses of both sides and blending them into a superior decision-maker.

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