In 2018, L.L. Bean announced in a letter to customers that it had ended the century-old “lifetime” return policy, which allowed customers to return items they purchased anytime for a full refund. The new policy allowed customers to return items within 365 days of the purchase date.
Avoiding customer backlash: Study highlights importance of transparency in return policy changes
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HighlightsFree Dark Web Monitoring Stamps the $17 Million Credentials Markets
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AppsScreenshots have generated new forms of storytelling, from Twitter fan fiction to desktop film
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HighlightsDarknet markets generate millions in revenue selling stolen personal data, supply chain study finds
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SecurityPrivacy violations undermine the trustworthiness of the Tim Hortons brand
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Featured HeadlinesWhy Tesla’s Autopilot crashes spurred the feds to investigate driver-assist technologies – and what that means for the future of self-driving cars
