Consumers frequently experience immersive service in health care (e.g., hospital stays, residential care), education (e.g., school/university attendance) or hospitality (e.g., air travel, resorts) among others. Such immersive services are provided to millions of consumers daily and are of major economic importance.
A new perspective on well-being—consumer agency in immersive service
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HighlightsFree Dark Web Monitoring Stamps the $17 Million Credentials Markets
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AppsScreenshots have generated new forms of storytelling, from Twitter fan fiction to desktop film
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SecurityPrivacy violations undermine the trustworthiness of the Tim Hortons brand
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Featured HeadlinesWhy Tesla’s Autopilot crashes spurred the feds to investigate driver-assist technologies – and what that means for the future of self-driving cars
