Health care helpline: Try this when your doctor says ‘yes’ to a preventive test but insurance says ‘no’

“My son was diagnosed with congenital CMV, a virus that can cause hearing loss. As part of this diagnosis, he will be required to have routine hearing tests every few months until he is 10 years old. I reached out to you because I wanted to know why my son’s hearing tests weren’t covered by our insurance and why we needed to pay for it,” said Anna Deutscher, 29, from Minnesota, writing about her infant son, Beckham.

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